This Agreement is entered into between VGO (V Go On) (“VGO” or the “Platform”) and the user of the Platform's services (“User” or “you”). By clicking “Agree and Continue” or confirming via any electronic means, you are deemed to have read, understood, and accepted all terms of this Agreement.
1. Definitions
1.1 “Platform” means the VGO website, App, and related technical services.
1.2 “User” means the end consumer who books or purchases services via the Platform.
1.3 “Service Provider” means a merchant, pro, or artisan approved by VGO.
1.4 “Service” means home services provided by the Service Provider to the User via the Platform.
2. Platform Role
2.1 VGO acts solely as a technology intermediary providing information matching, order management, and payment settlement.
2.2 VGO is not the service provider and is not directly liable for the quality, legality, or safety of services.
2.3 VGO makes reasonable efforts to verify Service Provider qualifications but does not guarantee service quality.
3. User Rights
3.1 Users may book and purchase services per Platform rules.
3.2 Users may post genuine reviews of services.
3.3 Users may access, correct, and delete their personal data as permitted by law.
3.4 Users may lodge complaints with Platform support regarding service disputes.
4. User Obligations
4.1 Provide true, accurate, and complete registration information.
4.2 Pay service fees on time; no malicious non-payment or fraud.
4.3 Respect Service Providers; no harassment, discrimination, or abuse.
4.4 Comply with Malaysian laws; no illegal activity via the Platform.
4.5 Do not bypass the Platform to transact privately with Service Providers.
5. Payment & Refund
5.1 All prices are in Malaysian Ringgit (RM).
5.2 Payments are processed via Platform-designated third-party channels.
5.3 Cancellation before service starts: full refund. Cancellation after start: settled by completed portion.
5.4 If service is not performed or not completed, the User may request a full refund.
5.5 Refunds are processed within 3-7 business days.
6. Dispute Handling
6.1 Disputes between the User and Service Provider should first be resolved by friendly negotiation.
6.2 If unresolved, the User may complain to Platform support; VGO will assist reasonably but is not directly liable for compensation.
6.3 The User may also complain to the Tribunal for Consumer Claims Malaysia (TTPM).
7. Personal Data Protection
7.1 VGO strictly complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and its amendments.
7.2 Collection, use, and protection of User personal data are detailed in the Privacy Policy.
7.3 The User agrees that VGO may disclose necessary contact and address information to Service Providers for service purposes.
8. Limitation of Liability
8.1 The Platform is provided “as is”. VGO makes no express or implied warranties.
8.2 Loss to the User arising from the Service Provider's independent acts is borne by the Service Provider; VGO is not directly liable.
8.3 To the maximum extent permitted by law, VGO's aggregate liability to the User shall not exceed the total service fees paid by the User via the Platform in the preceding six (6) months.
9. Prohibited Conduct
9.1 No fake orders, malicious refunds, or review manipulation.
9.2 No illegal, infringing, pornographic, violent, or harassing content.
9.3 No impersonation of others or misuse of qualifications.
9.4 Violations may result in suspension or termination of the account and legal action.
10. Term & Termination
10.1 This Agreement takes effect upon successful registration.
10.2 The User may stop using the Platform and delete the account at any time.
10.3 VGO may suspend or terminate the User's account at its sole discretion without prior notice.
11. Governing Law & Dispute Resolution
11.1 This Agreement is governed by the laws of Malaysia.
11.2 Disputes shall first be resolved through friendly negotiation; failing which, they shall be submitted to the courts of Kuala Lumpur.
12. Miscellaneous
12.1 This Agreement constitutes the entire agreement between the parties.
12.2 If any provision is held invalid, the validity of the remaining provisions is unaffected.
12.3 Electronic execution is legally valid; clicking “Agree” constitutes a contract.
12.4 Notices may be sent via Platform announcements, email, or SMS.
12.5 Language Version: This Agreement is executed in the English language. The English version shall be the authoritative and controlling version. Any translation of this Agreement into any other language, including but not limited to Bahasa Malaysia, is provided solely for the convenience of the parties and shall not be legally binding. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail in all respects.
I have carefully read and agree to all terms of this Agreement, particularly Article 2 (Platform Role), Article 5 (Payment & Refund), Article 7 (Personal Data Protection), and Article 8 (Limitation of Liability). By clicking “Agree and Continue”, this Agreement becomes effective.
support.vgo@gmail.com