This Agreement is entered into between VGO (V Go On) (“VGO” or the “Platform”) and the independent service provider applying to become a Pro/Artisan on the VGO Platform (“Pro” or “you”). By clicking “Agree and Continue” or confirming via any electronic means, you are deemed to have read, understood, and accepted all terms of this Agreement.
1. Definitions
1.1 “Platform” means the VGO website, App, and related technical services.
1.2 “Pro” means an independent service provider approved by VGO to receive orders and provide on-site services via the Platform, including technicians and artisans.
1.3 “Customer” means the end user who books Pro services via the Platform.
1.4 “Commission” means the service fee charged by VGO for completed orders on the Platform.
2. Independent Contractor
2.1 The Pro is an independent contractor, not an employee, agent, or partner of VGO.
2.2 This Agreement does not constitute employment, partnership, or joint venture.
2.3 The Pro decides independently whether to accept orders, when to go online, and how to provide services; VGO does not force assignment.
2.4 The Pro bears all personal income tax, social security, insurance, and other statutory costs.
3. Platform Role
3.1 VGO acts solely as a technology intermediary providing information matching, order management, and payment settlement.
3.2 VGO does not participate in the service process and is not directly liable for service outcomes.
4. Pro Obligations
4.1 Ensure identity, skills, and qualifications are genuine and valid; cooperate with Platform verification.
4.2 Provide safe, professional, and timely services in accordance with Platform specifications and industry standards.
4.3 Do not subcontract orders to third parties.
4.4 Do not transact privately with customers to evade commission.
4.5 Respect customers, protect their privacy; no harassment, discrimination, or abuse.
4.6 Transparent pricing; no charges beyond those agreed on the Platform.
4.7 The Pro bears responsibility for personal safety and equipment safety during service.
5. Verification & Training
5.1 The Pro must pass VGO's identity, skill, and service-standard training verification.
5.2 VGO reserves the right to audit Pro qualifications at any time.
5.3 If verification fails, VGO may suspend or terminate the Pro's order-taking permission.
6. Commission & Settlement
6.1 Commission rates are published on the Platform; VGO may adjust based on market conditions with prior notice.
6.2 After order completion, VGO will settle the balance (net of commission) to the Pro's designated account within the agreed cycle.
6.3 Minimum Settlement: If accumulated payable is below RM 50, settlement is deferred to the next cycle.
6.4 In the event of refunds or complaints, VGO may deduct the corresponding amount from the Pro's pending settlement.
7. Insurance & Safety
7.1 The Pro should obtain necessary personal accident and professional liability insurance (if applicable).
7.2 Personal injury or property damage caused by the Pro during service is borne by the Pro.
7.3 The Pro must not provide services while intoxicated, under the influence, fatigued, or unwell.
8. Personal Data Protection
8.1 Both parties strictly comply with Malaysia's PDPA 2010.
8.2 When handling customer personal data, the Pro shall use it solely to complete the order and not disclose to third parties.
8.3 After service completion, the Pro shall delete customer information upon VGO's request.
9. Platform Rights
9.1 VGO may review and monitor the Pro's service quality and compliance.
9.2 For violations, VGO may at its discretion take action: warning, corrective notice, suspend order-taking, permanent ban, forfeiture of Deposit (if any), or legal action.
9.3 VGO may display the Pro's verification info and service reviews on the Platform.
10. Limitation of Liability
10.1 The Platform is provided “as is”. VGO makes no express or implied warranties.
10.2 Any customer loss caused by the Pro during service is borne by the Pro.
10.3 Liability Cap: VGO's aggregate liability to the Pro shall not exceed the total commission received by VGO from such Pro in the preceding six (6) months.
10.4 Force Majeure: Neither party is liable for failure to perform due to force majeure (natural disasters, epidemics, war, governmental acts, network outages).
11. Term & Termination
11.1 This Agreement takes effect upon approval of the onboarding application.
11.2 Termination: either party may terminate with 30 days' written notice; immediate termination for material breach not cured within 15 days; VGO may suspend or terminate the Pro's account at its sole discretion without prior notice.
11.3 Upon termination, VGO will settle all payable amounts up to the termination date.
12. Governing Law & Dispute Resolution
12.1 This Agreement is governed by the laws of Malaysia.
12.2 Disputes shall first be resolved through friendly negotiation; failing which, they shall be submitted to the courts of Kuala Lumpur.
13. Miscellaneous
13.1 This Agreement constitutes the entire agreement between the parties.
13.2 If any provision is held invalid, the validity of the remaining provisions is unaffected.
13.3 Electronic execution is legally valid; clicking “Agree” constitutes a contract.
13.4 Notices may be sent via Platform announcements, email, or SMS.
13.5 Language Version: This Agreement is executed in the English language. The English version shall be the authoritative and controlling version. Any translation of this Agreement into any other language, including but not limited to Bahasa Malaysia, is provided solely for the convenience of the parties and shall not be legally binding. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail in all respects.
I have carefully read and agree to all terms of this Agreement, particularly Article 2 (Independent Contractor), Article 6 (Commission & Settlement), Article 7 (Insurance & Safety), and Article 10 (Limitation of Liability). By clicking “Agree and Continue”, this Agreement becomes effective.
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