VGO (V Go On) respects and protects your privacy. This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its 2024 amendments, and explains how we collect, use, and protect your personal data.
1. Data Controller
VGO (V Go On) is the data controller of your personal data. Our registered address is located in Malaysia.
2. Data Protection Officer (DPO)
VGO has voluntarily appointed a Data Protection Officer (DPO) under PDPA 2024. For privacy matters, please contact:DPO Name: Chong Kar Wei Email: 待填 Phone: 待填 Address: Malaysia (待填) The DPO must be a Malaysian resident (at least 180 days per year) and proficient in Bahasa Malaysia and English. In the event of a data breach, we will notify the regulator within 72 hours and affected users within 7 days.
3. What Data We Collect
When you register or use VGO, we may collect: name, phone number, email, service address, payment information (processed by third-party payment providers; we do not store card numbers), device information, usage logs, and location data.
4. How We Use Your Data
To provide services and dispatch orders, verify identity, process payments, offer customer support, perform security and risk control, improve the product, and comply with legal obligations. We will not use your data for other purposes without your consent.
5. Data Disclosure
We share only when necessary: assigned certified pros (only information needed for the job), payment processors, cloud service providers, and government authorities when required by law. We never sell your personal information.
6. Data Security Measures
We use industry-standard security measures: encryption in transit (HTTPS), access controls, key isolation, and audit logging. In the event of a data breach, we will promptly notify the regulator and affected users as required by law.
7. Data Retention Period
We retain your data during the service period and for the duration required by law, after which it is securely deleted or anonymized.
8. Your Rights (PDPA 2010)
Under Malaysia's Personal Data Protection Act 2010, you have the right to: access the personal data we hold about you, request correction, withdraw consent, request deletion, and data portability. Contact us to exercise these rights.
9. Cross-Border Data Transfer
Your data may be transferred outside Malaysia. We will ensure that the recipient provides an adequate level of data protection or implement other mechanisms as required by law.
10. Contact Us
For any privacy-related questions, email us at: support.vgo@gmail.com
11. Language Version
This policy is executed in the English language. The English version shall be the authoritative and controlling version. The Bahasa Malaysia version is provided solely to comply with the PDPA and for the convenience of users. In the event of any inconsistency or conflict, the English version shall prevail in all respects.